![]() ![]() Please note: The above are delivery aims, not a guaranteed timescale. Wholesale: Wholesale is exempt from free shipping, a £4.99 delivery charge applies on all wholesale order. Orders placed after 11am will be processed on the next working day. Orders placed before 11am Monday to Friday will be processed on the same day. WHOLESALE STANDARD DELIVERY : 3-5DAYS (Monday to Friday)Ī charge of £4.99 applies. No orders are despatched on weekends however you may receive a dispatch notification once the postage label has been generated.Īll orders under £30 will be charged at £2.99. Orders placed after 11am will be processed on the next working day.Īny order made on Friday after 11am will not be despatched until the next working day (usually Monday unless its a Bank Holiday). We will then contact you via WhatsApp once we receive your parcel.įree delivery on orders above £30. If you do not have your purchase receipt, please include the following details on a note inside your package: Name, Address, Mobile Number, Order Number, Reason for the return. Please include a copy of your purchase receipt and details of the fault. Please ensure your returned items are packaged securely and sent to the following address. * WHOLESALE: we do not provide replacements for single items in a wholesale box of 10 Therefore, we suggest sending returns via a tracking service and ensuring the correct amount for postage is paid. * The No1 Plug are not responsible for items that get lost in transit. * The No1 Plug will reimburse any shipping costs if the item is found to be faulty. You will then have 14 days to either collect the item or we will dispose of it. * Should we discover that there is not a fault, or that it has been caused by user error, we will not issue a replacement or raise a credit. Please allow up to 10 working days for it to be checked and the replacement dispatched or credit issued. ![]() * Once we have received the returned item, we will fully test it to verify the fault. * You then have a further 14 days to return the item to the return address written below. * If you believe that your item is faulty, you must let us know within 14 days via the WhatsApp number 07704795013 ![]()
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